Refund policy

At Kicksxoff, we want you to be completely satisfied with your purchase. If you're not, we’re here to help. Please read our Return and Refund Policy carefully before initiating a return.

1. Returns

Eligibility for Returns:

  • We accept returns within 7 days of the delivery date.

  • The item must be in original, unused condition with all tags, labels, packaging, and accessories included.

  • Non-returnable items include:

    • Personalized or custom products

    • Gift cards

    • Socks and insoles (for health and hygiene reasons)

    • Sale or clearance items (unless defective)

How to Initiate a Return:

  1. Contact our Customer Support team at [kicksxoff@gmail.com / whatsapp 01154285546 ] with your order number and details of the item you wish to return.

  2. Our team will provide you with the return instructions.

  3. Carefully package your product and ship it back to us using a traceable shipping method. Please ensure the item is in its original packaging.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

2. Refunds

Refund Process:

  • Upon receiving and inspecting your returned item, we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

Partial Refunds:

  • In cases where the item is returned used, damaged, or missing parts, we reserve the right to issue a partial refund or deny the refund altogether.

3. Exchanges

If you would like to exchange your item for a different size, color, or model:

  • Please follow the return process and once we approve your return, you can place a new order for the desired item.

  • Please note: We cannot guarantee that the item you want to exchange for will be available by the time we process your return, so we recommend checking stock beforehand.

4. Shipping Costs

  • Return Shipping: Customers are responsible for the return shipping costs, unless the item is defective or we made an error in fulfilling your order.

  • Original Shipping: Shipping charges for the original order are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days.

  • Please provide photos of the defect or damage to help us expedite the process.

  • We will offer a full refund or replacement at no additional cost to you.

6. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

Thank you for shopping with Kicksxoff